Terms & Conditions
How I work
Here’s what you can expect when you work with me.
I aim to respond to emails within 2-3 working days between Monday and Friday. Current clients are able to message me via Whatsapp for a quicker response. My set working days are Mondays, Tuesdays, Thursdays, and Fridays. That said, I am not always in front of my computer during these hours or able to answer the phone. If you need to speak with me, please get in touch to set-up a scheduled time. If it is your preference, we can set up a recurring check-in call during my standard business hours.
I understand that no matter how much we plan, things pop up and must be dealt with immediately. I will always be honest as to whether I have the capacity to fully complete the task or discuss ways in which I can assist that time allows for.
My business observes all UK national and religious holidays. This means that if you have any deadlines during this time we will need to take into account these holidays. If I take a holiday at other points in the year I will give you advance warning should I feel it will affect the agreed work.
Confidentiality is very important to me so you can be sure that all of your private information is protected. If you share your passwords with me, you can rest assured that they are stored securely on 1Password and nowhere else.
I also suggest regular meetings to discuss progress, hours and pricing – particularly after the first three months. This gives us the opportunity to review all elements of our working arrangements.
Payment is due in advance of the work. Invoices will be issued towards the end of each month ready to commence the next month’s work. Payment can be made by BACs and should be paid within 15 days.
I use GoCardless with some clients who prefer a more automated method of payment and I’m happy to provide you with more information should you wish.
Should you wish to end our arrangement then I require 1 month’s notice. I will offer you 1 month’s notice should I need to end the agreement also.
If you have any problems or are unhappy about any element of the work I carry out for you, please do not hesitate to contact me so we can resolve any issues. I hope you find my work to be of excellent quality. I welcome positive and negative feedback.